Your future at the Hotel Forelle

We are looking for a full-time waitress from 01.04.2021. Career changers are also welcome. In addition, an all-round employee (service and floor) full-time, part-time or as a mini-job. A car is absolutely necessary to reach the workplace. For more information, please contact us by email or phone.

06502 Thale / Ortsteil Treseburg
Ortsstraße 28
Phone: 039456-5640
Your contact person: Andrea Hendrich, oder Andreas Knopf

We, the traditional GreenLine holiday hotel "Forelle" in the district of Treseburg - located directly on the Harzer Hexenstieg in the Bodetal nature reserve - would like to expand our team. Our house is one of the oldest inns in the Harz Mountains and proud of its tradition under young management. In addition to the approximately 30 rooms, we offer our guests a sauna area as well as first-class trout dishes in the in-house restaurant.
Thus, the "Forelle" is the perfect starting point for hikes and offers pure relaxation in the historic half-timbered house. For a friendly welcome and thus representation of our house, we are looking for a full-time receptionist as soon as possible:

Tasks

• Acceptance of hotel bookings
• Answering phone calls
• Coordination with room service
• Organization of the reception
• Advising guests on information about the surrounding area and excursion destinations
• Completion of all common reception tasks such as professional and cordial check-in/out, fulfillment of guest requests, repair orders, etc.
• Invoicing guests and partners
• Expansion and maintenance of contacts with existing customers and partners
• Conducting face-to-face and telephone sales meetings with customers for individual and group inquiries
• Handling of the usual correspondence
• Professional handling of customer complaints to the extent possible
• Be aware of the booking portals

Goals:

• Highest possible occupancy of all rooms in a hotel
• Coordination of the entire reception process
• Increasing guest satisfaction

What you bring to the table:

• Technical

• Completed training as a hotel manager or alternatively as an office specialist desirable
• German and good knowledge of English
• Familiar with MS-Office (especially Word, Excel, Outlook)
• Knowledge of hotel management and reservation software is an advantage
• first professional experience at the front office in a similar house is an advantage (e.g. as a hotel concierge or similar)

• Personal

• high flexibility and resilience – willingness to work on weekends and holidays
• Strong guest and service orientation
• self-confident and sovereign demeanor – remain friendly in difficult situations and keep calm under stress
• Strong communication skills and enjoyment of contact with guests
• Teamwork
• well-groomed appearance and positive charisma
• good manners and cultured demeanor

We offer:

• an exciting task in an appealing environment
• an interesting and varied job
• performance-related remuneration
• an indefinite employment relationship
• a great and motivated team

If you feel at home in the hotel industry and the well-being of our customers is your most important goal, you should apply to us as soon as possible, because we need reinforcement. Please send us your documents by e-mail or post to the address below: Letter of application, a curriculum vitae and your certificates. We look forward to hearing from you. Mail: info@hotel-forelle-harz.de Postal: Ferienhotel „Forelle“, Ortsstraße 28, 06502 Treseburg

Unsolicited applications are always welcome!